Emergency Response Times

2023/24 (Quarter 1) - 01 Jul to 30 Sep 2023

CFA Outcomes
and Service Delivery

Key Findings

  • 78.4% overall compliance with Community Service Delivery Standards (statewide).
  • CFA responded to a total of 5,435 incidents in quarter 1: 2023-24 compared to the 4,494 incidents in quarter 1: 2022-23.
  • Five people tragically lost their lives in residential fire during quarter 1. A lot of our current focus is on bushfire safety, but this is a sobering reminder that residential fires can be just as deadly and devastating to our community.

CFA Service Delivery

CFA delivers services to the community through a network of over 55,000 volunteers operating out of more than 1,200 rural and urban brigades across Victoria. CFA also employs around 1,000 Professional, Technical and Administrative staff to support service delivery.

CFA uses its network of brigades to respond to emergency events, including structure fires, bush and grass fires, road crashes and vehicle fires. CFA brigades also respond alongside Fire Rescue Victoria and other emergency service organisations.

Outcomes infographic

Maps of Emergency Response Times

Tables of Emergency Response Times


Previous Quarters




Page last updated:  Monday, 12 February 2024 4:03:47 PM