What we value

Overview

CFA is committed to creating a safe, respectful and inclusive culture where our people and communities are valued and supported.

This section explains the values and behaviours that guide how we work at CFA, how we foster inclusion and respect, how concerns are raised and resolved, and how we continue to strengthen our culture through learning, support and independent review.

In this section

  • Information about CFA’s values and expected behaviours.
  • How CFA supports diversity, inclusion and belonging.
  • How concerns and issues can be raised and resolved safely and respectfully.
  • How CFA is strengthening its culture through independent review and improvement.

Select a topic below to learn more about CFA’s values, culture and support.

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Our values and behaviours

CFA’s values are reflected in how we support a safe, respectful and inclusive culture across the organisation. This includes clear expectations for behaviour, effective complaints management, a commitment to diversity and inclusion, and strong ...

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Diversity and inclusion

CFA is committed to creating a diverse, inclusive and respectful organisation where everyone feels valued and supported. Embracing diversity strengthens our people, improves decision-making and helps us better serve Victorian communities before, duri ...

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Resolution support at CFA

Resolution Support at CFA provides confidential assistance for volunteers and staff to address workplace and behavioural concerns. It outlines the support available, how issues are managed, and how trained Resolution Support Officers can help members ...

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External review of culture and issues management

The External Review of Culture and Issues Management presents independent findings and ten key recommendations accepted by CFA to strengthen organisational culture and how behavioural issues are managed. It outlines CFA’s commitment to addressi ...

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Child safety at CFA

CFA is committed to being a child safe organisation. Our organisation interacts with children and young people in many different ways and we want to ensure that we are keeping them safe whether we are out in the community or back at the brigade.

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