Support Services for family of CFA members

Summary

Support services available for CFA members and their immediate families
Help with mental health, wellbeing, stress and recovery
Ways to access confidential support, guidance and assistance
Information about wellbeing programs, resources and practical support available across CFA
Support options for both day-to-day wellbeing and difficult or traumatic experiences

CFA members may experience stress, anxiety or other mental health challenges due to the nature of their role. It’s important these are recognised early and support is accessed before issues become more serious.

CFA provides a range of free, confidential support services and resources to help members and their families manage mental health and wellbeing. As a family member, you can also access these services for any issue - it doesn’t have to be related to CFA.

CFA Wellbeing Services for Families

Support for you and your family

As a participant of the national redress scheme that commenced on 1 July 2018, CFA encourages its people affected to familiarise themselves with the process to be undertaken. Find out more information on the National Redress Scheme, which is for people who have experienced institutional child sexual abuse.

CFA is committed to ensuring a safe environment for all our people and has specialised services in place for survivors of historic child sexual abuse, this includes partnership with Centres Against Sexual Assault (CASA). If you are concerned about current matters involving the safety of children at CFA please contact the child safety officer at childsafetyofficer@cfa.vic.gov.au

If you are concerned about any past or current matters relating to yourself, a family member or a colleague, please contact CFA Complaints Department for a confidential discussion: complaints@cfa.vic.gov.au .

National Redress Scheme Information Sheet (PDF 59KB)

Everyone is different and their reactions to potentially traumatic or stressful events will be different.

If a family member or loved one has been involved in a potentially traumatic situation, you can help by:

Spending time with them. Listen carefully, reassure them and support them. Just being there for them may be all they require.
Give them space if they don't want to talk.
Encouraging them to engage in activities or hobbies they enjoy.

There are a number of warning signs that could suggest your partner or loved one is having difficulty as a result of their role in CFA, such as attending a potentially traumatic event.

Keep an eye out for changes in how they:

Interact with their family, friends, workmates or brigade.
Sleep
Eat and drink
Feel physically
Normally operate. For example, has their routine changed? Are they finding it difficult to get back to their normal activities such as socialising, exercising or enjoying their hobbies?

If you notice significant changes in their behaviour or emotional reactions, they may need some help to get their old selves back.

Where to get further help?

CFA has a range of wellbeing support services available to all volunteers, employees and their immediate family members.

When you contact any of these services, make sure you identify yourself as the partner or family member of a CFA volunteer or employee:

Wellbeing support services and contacts

Service	Details	Contact
Member Assistance Program	Professional, confidential counselling through an external provider for personal or CFA-related issues	1800 959 232 (follow the prompts to reach the appropriate support service)
Peer Support Program	Psychological First Aid (PFA) and personal support provided by trained CFA Peers for personal or CFA-related issues.
Chaplaincy Support Program	On-site and off-site non-denominational pastoral care support through an external provider.
Member Wellbeing Advisors	Support in the promotion of mental health and wellbeing across the organisation through the delivery of a range of targeted educational packages to support CFA people and teams. Member Wellbeing Advisors are located in each Region and at CFA HQ.	(03) 9262 8939 wellbeing@cfa.vic.gov.au