My CFA

CFA collects this information to send you information as part of a subscription service called MyCFA. MyCFA sends tailored communications to subscribers about fire preparedness, prevention, and safety. MyCFA is committed to providing you with resources and information on how to keep yourself, your family, home, and belongings safe from fire.

The fire safety information we send may be based on where you live, such as Fire Danger Period and Total Fire Ban notifications, or the categories and/ or areas of interest you choose in the MyCFA Preference Centre. While general in nature, the information provided by MyCFA is most suitable for people living, visiting, or travelling through Victoria, Australia.

MyCFA does not send Emergency Warnings. For emergency warnings visit VicEmergency.

CFA collects this information directly from you (subscriber) via a dedicated webform. This is the only way you can subscribe to MyCFA. You choose what information you provide to us. Not all fields in the webform are mandatory and the Preference Center section is optional. Note that if you don’t select any preferences through the Preference Centre you will receive all MyCFA fire safety communications.

CFA may, from time to time, send you information on behalf of other emergency services, government departments or research organisations for your awareness, including opportunities to contribute to, or take part in activities, that we believe may be of interest to you based on your location and/ or nominated areas of interest. This includes education and safety programs, or local events run by CFA.

CFA may also refer to the total number of subscribers on the MyCFA database as part of its external marketing and communications activities as well as for external reporting purposes.

Your personal information will be stored in an electronic database and will be handled in accordance with the requirements of the Privacy & Data Protection Act 2014 together with CFA’s Privacy Policy. Read our Privacy Statement.

You control what information you provide to CFA. You can update your personal information, change your preferences, and unsubscribe from MyCFA at any time. This can be done using the links provided in each electronic communication we send you from MyCFA. You can also email mycfa@cfa.vic.gov.au or call (03) 9262 8444 to have your details updated or removed.

Unless necessary for the provision of the MyCFA service, your information will not be shared with third parties and will only be accessed by authorised CFA personnel and contracted digital providers, unless otherwise required by law to be disclosed.

CFA will not sell your information to agencies or organisations.

CFA administer and store your information with assistance from third-party provider Salesforce. Salesforce servers that store your information are located in Sydney, Australia and the USA. Salesforce can only use or disclose the information you provide to CFA for the purpose it was collected or when otherwise required by law.