National Broadband Network

Migration of monitored fire alarms and lift phones - Important information


As the National Broadband Network (NBN) rolls out across Australia, Telstra’s and Optus’ existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks may cease to operate unless they are migrated to an alternate telecommunications network before the building’s disconnection date.

Monitored fire alarms and lift phones are safety-critical services and there are serious public safety, personal injury and property damage risks if they fail to operate in an emergency situation. Migration of these services to alternate telecommunications networks does not happen automatically.

If you are responsible for a monitored fire alarm or lift phone, you will need to contact your fire alarm monitoring and/or lift service provider as soon as possible, to arrange migration of your services. Your provider will be able to give advice on the most appropriate migration solution. Importantly, even if your regular phone and internet services have already migrated to the NBN, this does not mean that your lift or monitored fire alarm service has also been migrated.

It is important to note that building owners and managers are responsible for ensuring obligations are met for the operation of monitored fire alarms and lift phones under the relevant building codes and standards. Further information is available in the Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide.

For more information visit, or to register a service visit or call 1800 687 626.


NBN in Emergency Events

  • Your home phone, computer or mobile device connected to the NBN will not work if there is a power failure during an emergency.
  • You may not be able to call 000 to access emergency services from your home phone or connected devices.
  • You may not receive an emergency alert warning message.



Page last updated:  Thursday, 27 July 2023 2:39:28 PM