Our Mission

Our Mission - Our Vision Icon Our Vision

Victorian communities are prepared for and safe from fire

This is our ultimate end state, and our mission and strategy are how we will deliver on this vision. It reflects our broad reach across the state and our focus on empowering communities to understand and address their fire risk.

Our Mission Icon Our Mission

To protect lives and property

Our mission has been constant for decades.

It drives how our members operate and it underpins all of their work in:

  • fire prevention and preparedness activities
  • responding to fire and other emergencies.

CFA Values Our Values

Safety - Teamwork - Adaptable - Integrity - Respect

Our values underpin how we work. They highlight the behaviours we see as important to demonstrate to one another, the wider sector and the Victorian community.

Click here to find out more.

Our Outcomes Framework (Year Two)

Our Mission - Strategic Goals

Our Mission - Our Goal (Community)

Domain 1: Strong relationships to keep Victorians Safe

Goal 1: We put the community at the centre of everything we do so that the community partners with us to actively manage its fire risk.

  • 1.1: The community has confidence in our advice and services.
  • 1.2: The community is educated, engaged and empowered to manage its fire risk.
  • 1.3: The community changes its behaviour to manage their fire risk.

Our Mission - Our Goal (Programs)

Domain 2: A responsive and innovative volunteer service

Goal 2: We deliver programs and services that make a positive difference so that the lives and property of the community are protected from fires.

  • 2.1: Fires are prevented.
  • 2.2: Fires are suppressed quickly and effectively.
  • 2.2: Fires are less harmful to the community.

Our Mission - Our Goal (Workplace)

Domain 3: A high performing volunteer and paid workforce

Goal 3: We provide a great place to volunteer and work so that our volunteer and paid workforce is sustainable and effective.

  • 3.1: Our workplace is safe.
  • 3.2: We have a volunteer and paid workforce that reflects the community it serves.
  • 3.3: We uphold the CFA values and are held accountable for our behaviour.
  • 3.4: Our volunteer and paid workforce is appropriately skilled, resourced and empowered and is continually learning.

Our Mission - Our Goal (Progressive)

Domain 4: A continuous improvement culture

Goal 4: We are a progressive emergency service so that we are recognised as a leading volunteer-based emergency service.

  • 4.1: Our investment decisions are transparent and achieve the greatest possible impact.
  • 4.2: Our corporate governance arrangements are based on evidence and evaluation to maximise the benefits for our people and our community.
  • 4.3: We collaborate with Fire Rescue Victoria and other service delivery partners to promote interoperability and build stronger relationships that lead to better community outcomes.
  • 4.4: We work with Emergency Management Victoria and other government departments and agencies to support government objectives and emergency management reform.
  • 4.5: Our service delivery and corporate performance is continuously improving.

View the CFA outcomes Framework (Year Two) (PDF 125.7KB)

The Outcomes Framework explained

CFA has developed the Outcomes Framework to guide our organisation to deliver on its Vision of Victorian communities prepared for and safe from fires. The Outcomes Framework outlines our commitment to support and empower our volunteers and deliver high quality services to the community to manage fire risks and create resilient communities. The Outcomes Framework also represents the strategic direction of CFA under the new fire services model, where CFA has been restored to a volunteer and community focused organisation.

The Outcomes Framework is part of CFA’s broader strategic direction CFA Strategy 2020-2030.

CFA will report on our performance against our outcomes every quarter. These reports will be made public.

The Outcomes Framework (Year Two) sees further development of our indicators and alignment with Fire Services Reform outcomes.

Legislative Requirements

Section 140 of the Firefighters' Presumptive Rights Compensation and Fire Services Legislation Amendment (Reform) Act 2019 (the Act) requires CFA and FRV to each, by 1 August 2020, prepare and publish an outcomes framework setting out:

  1. outcomes-based fire services performance measures
  2. such other matters as are prescribed by the regulations.

Section 140 of the Act also requires the CFA Chief Officer and the Fire Rescue Commissioner to provide a quarterly update to the Implementation Monitor setting out performance against the measures in the Outcomes Framework, with the first report due by 1 November 2020.

Section 141 of the Act requires the Implementation Monitor to prepare a quarterly report setting out the agencies' quarterly updates, the supporting data relied on and any other information he or she considers relevant (including accuracy of supporting data). The Implementation Monitor must publish the quarterly report within 30 days of receiving the agency’s quarterly update.



Page last updated:  Thursday, 18 November 2021 4:12:58 PM