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TOPIC - Home Fire Safety

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Lesson 6 - Calling Triple Zero (000)

Lesson objectives:

For students to know how to call Triple Zero (000) in an emergency.


Key messages:

  • Triple Zero (000) has interpreters available at all times. We encourage people to ask for an interpreter.
  • Calling Triple Zero (000) is free. The fire brigade will not make you pay to attend a fire.

When to call Triple Zero (000)

  • An emergency is serious and dangerous and requires immediate action. This includes danger to life, health or property.
  • Even when you think you've extinguished a fire in a home, it is best to call Triple Zero (000) to ask the fire brigade to check that the fire is fully extinguished and the home is safe.

What happens when I call Triple Zero?

  • When you first call Triple Zero, you will be asked by Telstra which service you require: Police, Fire or Ambulance.
  • Triple Zero (000) has interpreters available at all times. We encourage people to ask for an interpreter to speak to you in your language about your Triple Zero (000) call.
  • If you are calling from a mobile phone, you may also be asked which state you are calling from. This is because a mobile phone only shows a billing address, not a GPS location. The operator needs to know which state to transfer the call.

The Emergency Service call-taker will first ask:

Where is your emergency?

Followed by:

What is your emergency?

As soon as the call-taker knows WHERE your emergency is and WHAT the emergency is, a computer helps send the closest firefighters, ambulance or police to your emergency.

The call-taker will continue to ask you questions. This will help determine if additional help is required. 

The additional information you provide will be passed on to the emergency services.

STAY ON THE LINE: Don't hang up until the call-taker tells you to.

Source - https://www.esta.vic.gov.au

Levels 0-1 teaching tools and activities:

Levels 2-4 teaching tools and activities: