Frequently Asked Questions
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I want to report a fire
To report a fire or emergency, phone Triple Zero (000)
I need information during an Emergency
VicEmergency Hotline - Call 1800 226 226. The VicEmergency Hotline provides information during and after major bushfire incidents. It also offers information to help householders, landowners and small businesses reduce bushfire risk.
I want to report a missing person
Contact Victoria Police to report missing persons.
People leaving, or who were in the fire area, are asked to register as soon as possible with Register. Find. Reunite to let people know you are safe. You can Register to let people know you are safe. Use Find to look for people you know may be affected by an emergency. Reunite is a matching process to connect family, friends and loved ones.
Access via register.redcross.org.au or by calling 1800 727 077.
How can I access local information and know when to leave?
We suggest you download the Emergency Vic App to get warnings and updates for a Watch Zone you can set up.
Incidents and Warnings are also available through Emergency Vic’s website.
I want to donate material goods instead of money
We are overwhelmed by donations in our relief centres and it is diverting resources away from critical tasks. The best way you can help is by donating money to the Victorian Bushfire Appeal, direct to CFA or to a registered not-for-profit organisation helping with the relief and recovery effort (or to a local Community Relief Fund, if established). Please hold onto your material donations until it is known what those affected need.
Where does the money go when I donate?
CFA is promoting four options depending on how you would like your money to be used.
Find all options on our Donate page.
Victorian Bushfire Appeal: The Victorian Government has partnered with Bendigo Bank and The Salvation Army to establish the Victorian Bushfire Appeal
When you donate direct to CFA you have two options:
CFA Brigades Donation Fund: Your money will be directed to help fund the work of Brigades in the local community. This includes equipping the brigades with trucks and safety equipment as well as funding community programs and initiatives such as information sessions, school programs and work to prepare the community ahead of the fire season. You can donate generally or to a specific CFA Brigade, group of brigades or District of your choice.
Country Fire Authority Public Fund: Money donated to the CFA public fund is used to fund new initiatives such as research programs, development and supply of new education and community information materials as well as direct support to brigades where it is needed.
Volunteer Welfare Fund: Volunteer Fire Brigades Victoria (VFBV) has a Volunteer Welfare Fund which makes small grants on a needs basis to CFA volunteers, long serving former volunteers and their families, who are experiencing significant financial hardship. The grants are designed to alleviate stresses that can affect the individual’s ability to continue as a volunteer.
I want to run a fundraiser to raise money to help
If you want to donate to CFA you can do so directly through the CFA options on our donate page. You can also collect money and donate it directly.
If you want to run a fundraiser event nominating CFA as a recipient, there are conditions and guidelines to help us make sure that all money people give in CFA’s name makes it to the right place. Please read our Fundraising kit for more information. This covers raffles, events, on-line fundraising appeals etc.
If you're raising funds to donate directly to the Victorian Bushfire Appeal, there are no set guidelines to follow. If you want to promote your fundraiser for the Appeal, please contact the appeal for information on requirements on firstname.lastname@example.org.
I want to put a collection tin in my place of business to raise funds for CFA
CFA doesn’t provide tins for fundraisers at a corporate level to be used by third party entities. Tins are used by our Districts and brigades when they are running a fundraiser event and, in that instance, they may distribute them around local places of business where they have the resources to monitor and collect them.
If you want to collect money to support the bushfire relief, you should first decide where you want your money to go. See Where does the money go when I donate? above. If you want your money to go direct to the victims, consider collecting for the Victorian Bushfire Appeal.
If you want to collect for CFA, you can run your collection stating that the funds will go to CFA. See the Fundraising kit for more information on permitted wording. Once you have collected your funds, donate to CFA.
Can I use the CFA logo on my Fundraiser?
Use of the letters CFA, emblem or logo is strictly controlled by Australian and international law. Fundraising organisations are not permitted to use these on any communications or materials produced for your fundraiser. See the Fundraising kit for permitted wording.
I want to sell ribbons of support for Firefighters as a fundraising activity. Is this supported by CFA?
CFA does not support this fundraising activity. Ribbons are used in some areas to signal various situations including distress, availability of water etc. Colours may vary in different districts. To avoid any confusion to our emergency workers, we ask that fundraising ribbons not be used.
I want marketing materials to promote my fundraiser
You can access marketing material for the Victorian Bushfire Appeal via these links:
I’d like to offer Accommodation to a family who’ve lost their home
Airbnb’s Open Homes programme is offering free temporary housing to those who need it. This includes relief workers, neighbours who’ve had to evacuate and others impacted by the event. To find out more visit Airbnb.
Offers of Emergency Accommodation for people displaced by the Bushfires in East Gippsland are being managed by the local council and should be emailed to email@example.com. Please include information on location, number of bedrooms and facilities as well as your contact details.
You can approach Shire Councils in other regions for similar programs.
How can I help farmers impacted by the fires?
The Victorian Farmers Federation has a VFF Disaster Relief page taking donations for fodder and funds to support recovery. They are also coordinating agistment offers for animals.
I want to donate to assist wildlife impacted by fire
Zoos Victoria has set up a dedicated Bushfire Emergency Wildlife fund to raise funds for wildlife impacted by the bushfire crisis. To make a donation visit Zoos Vic website. Donations will help fund emergency veterinary assistance and scientific intervention.
I don’t have money to donate. How else can I help?
You can help CFA by sharing our social media posts and encouraging others to donate to the Victorian Bushfire Appeal or to CFA.
We are not accepting volunteers for this season but consider approaching charitable or humanitarian organisations to offer practical assistance.