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Our Outcomes Framework (Year One)
The Outcomes Framework explained
CFA has developed the Outcomes Framework (Year One) to guide our organisation to deliver on its Vision of Victorian communities prepared for and safe from fires. The Outcomes Framework outlines our commitment to support and empower our volunteers and deliver high quality services to the community to manage fire risks and create resilient communities. The Outcomes Framework (Year One) also represents the strategic direction of CFA under the new fire services model, where CFA has been restored to a volunteer and community focused organisation.
The Outcomes Framework is part of CFA’s broader strategic direction, which will soon be released in the CFA Strategy 2020-2030.
CFA will report on our performance against our outcomes every quarter. These reports will be made public.
The Outcomes Framework (Year One) uses existing measures and indicators to report on the new outcomes. Given some measures and indicators need to be developed or refined for the new outcomes, some of the new outcomes will not be reported against until Year Two and once the reform has been bedded down.
Section 140 of the Firefighters' Presumptive Rights Compensation and Fire Services Legislation Amendment (Reform) Act 2019 (the Act) requires CFA and FRV to each, by 1 August 2020, prepare and publish an outcomes framework setting out:
- outcomes-based fire services performance measures
- such other matters as are prescribed by the regulations.
Section 140 of the Act also requires the CFA Chief Officer and the Fire Rescue Commissioner to provide a quarterly update to the Implementation Monitor setting out performance against the measures in the Outcomes Framework, with the first report due by 1 November 2020.
Section 141 of the Act requires the Implementation Monitor to prepare a quarterly report setting out the agencies' quarterly updates, the supporting data relied on and any other information he or she considers relevant (including accuracy of supporting data). The Implementation Monitor must publish the quarterly report within 30 days of receiving the agency’s quarterly update.
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As we evolve to remain a modern and progressive emergency services organisation, it's our core values that anchor and guide us. They are practical behaviours that reflect how we all want to be treated.
We are committed to ensuring the safety of the communities we protect
We actively pursue zero harm
We want everyone to get home safe and well
We have a harmonious workplace
We encourage discussions on safety matters
We work together to achieve our mission
We openly share information & resources and acknowledge each other's strengths
We work cooperatively in inclusive teams
We work collaboratively for the benefit of the Victorian community
We respect and embrace open communication
We are dynamic and constantly adapting in response to community need
We are open to the challenge of a changing environment
We are proactive and make it happen
We challenge the status quo and recognise innovators
We learn from each other and our community
We act with integrity at all times
We are truthful, open and honest
We consistently lead by example
We make transparent and timely decisions
We speak up if we see something wrong
We are accountable and will hold one another to account
We treat everyone fairly and with respect
We acknowledge each other's ideas, opinions and contribution
We welcome diversity
We show empathy and understanding
We respect the time of our people