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Our Mission

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Our Vision

CFA is a volunteer and community-based fire and emergency services organisation. Our vision is to work together with communities to keep Victorians safe from fire and other emergencies.

Our Mission

To protect lives and property.

Our Values

As we evolve to remain a modern and progressive emergency services organisation, it's our core values that anchor and guide us. They are practical behaviours that reflect how we all want to be treated.

  • We put Safety first
  • We Respect each other
  • We act with Integrity
  • We work Together as one
  • We are Adaptive and agile

Our Strategy

Our long term outcomes are:

  • Reduce the incidence and impact of fire emergencies on the community
  • Reduce the impact of non-fire emergencies on the community
  • Be a highly trusted and respected fire and emergency service
  • Increase community resilience to fire and non-fire emergencies.

CFA's Strategy 2013-18: Towards Resilience, is our blueprint for the future. It outlines the long-term objectives that will allow our people to plan for the future with confidence.

Towards Resilience strategy is supported by a network of five strategies that will sustain our service delivery, while building a new approach to community resilience, and to fire and emergencies.

The priorities strike a balance between meeting essential service delivery requirements and advancing the organisation to better meet future challenges.

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Service Delivery is at the centre of our network of strategies. Service Delivery will drive CFA as we make changes to support local people in solving local problems, all the time keeping the focus on public safety at CFA's core. Every CFA member plays a role in Service Delivery, whether delivering services directly to the community or providing support services to frontline members.

View the Service Delivery Strategy 2015-2020 (pdf 1.3MB)

The Volunteerism Strategy aims to ensure the future capability of community-based volunteer emergency services and recognises the value that our volunteers bring to Victorian communities. The strategy affirms our commitment to ensuring CFA's volunteer-based service is able to embrace and shape the future so that volunteerism will thrive for decades to come.

View the Volunteerism Strategy 2015- 2020 (pdf 1.9MB)

The People Strategy outlines key initiatives and programs aimed at enhancing our people capability, safety, engagement and sense of direction. Through this strategy, we will position ourselves to meet our service delivery objectives by ensuring we have people with the right capability, skills, knowledge and abilities into the future.
The Asset Strategy sets clear priorities to meet CFA's service delivery objectives based on a more interoperable approach to emergency management in Victoria. Achieving this will ensure that CFA brigades have the assets and infrastructure needed to protect Victorians from the risk of fire and emergencies.
The Finance Strategy outlines key priorities to ensure the long-term sustainability of CFA in fulfilling our legal charter and implementing government policy. Achieving this will see CFA well positioned to deliver public safety outcomes at a price the community can afford.

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