What happens when I dial 000?

When you dial 000 and ask for fire, the operator will ask you:

• Where is your emergency? What is the location of the fire?
  (The street name and number and suburb? The nearest intersection?)
• What is the type of incident? (Building fire, home fire, bush fire, car fire etc.)
• How many people are involved? (For example are there people in the house or car?)
• Is other assistance required? (If there are people involved you may require an ambulance also, or if it is a road accident with a car on fire you may also require an ambulance and police.)
• What's your name, address and telephone number? (Contact details in case we need to follow up with you later.)
• Also, if we already have a report of that incident we will advise you and may not need as many details.

Callers who are deaf, hard of hearing, or have a speech/communication impairment - and rely on a TTY or a computer with modem to make calls - may call 106 if reporting an emergency.

For further information see the National Relay Service website:
http://www.relayservice.com.au/topics/2065.html

Is it a free call?

All calls to triple zero are free and can be used at any time of the day or night for emergencies.

See also: Colouring sheets for children.