Our Performance

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Service Delivery Standards

Of the 35,317 incidents CFA attended, 22,879 were classified as emergency incidents for measurement of Service Delivery Standards purposes. Of these, 20,156 incidents (88.1 per cent) met the required response time standard for the type of hazard attended, with a further 2,723 incidents (11.9 per cent) missing compliance by less than 60 seconds. Figure 3 shows a summary of performance for the year.


Statewide Service Delivery Compliance Graph

*1. Data is based on completed fire and incident reports, where at least one
appliance from any fire service responded under emergency conditions to an
incident in a CFA area. The data excludes support calls to external fire services,
non-emergency incidents and incidents occurring in remote rural areas that
do not have a standard response time requirement.

Containment to Room of Origin (Structure Fire)

The table, below, shows the total number of structure fires in each region and the percentage where flame damage was confined to the room of origin by responding firefighters.

Structure fires by region

1. The determination of structure fires in the ‘Containment to Room of Origin’
report refers only to building fires. The ‘Dollar Loss’ report also includes building
fires confined to a container, for example a chimney or cooking equipment, and
hence shows a larger total number of structure fire incidents

Dollar Loss from Structure Fire

The table below shows total and median dollar loss for structure fires attended. The data is extracted from estimates included in completed primary fire reports by
individual brigades.


Dollar loss from structure fire

1. The database used to collate these figures has yet to be transferred to the
new Regional structure, hence the use of CFA’s former Area titles.
2. Not all brigades provided an estimate of loss against structure fires.